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LCH Telehealth Services

To continue to expand our reach and eliminate barriers, the LCH team is now ready to provide our high quality, person-centered care to you through the use of technology.

Telehealth Services

A Telehealth visit with LCH’s doctors and healthcare staff will feel like a conversation on Skype, Facetime, WhatsApp, and other video chat platforms that you may be using with family and friends, but your medical information and privacy is protected just like if you saw us in the office.

Telehealth at LCH

  • What is Telehealth?
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    What is Telehealth?

    Telehealth, also known as telemedicine or online doctor visits, virtually connects patients and their providers through technology instead of being in the same room. It will feel like a conversation on Skype, Facetime, WhatsApp, and other video chat platforms that you may be using with family and friends, but your information and privacy is protected just like if you saw a doctor in our office. Though our Telehealth virtual doctor visits are based in our Oxford and Kennett Square health centers, as well as our West Grove pediatrician, dental care, and women's health services, they are available to the community no matter where you are located.

  • When is it coming to LCH?
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    When is it coming to LCH?

    It's here! Telehealth appointments for primary care, pediatrics, and women's health, behavioral health services are currently available. Every day, we continue to grow our ability to provide care via Telehealth for all of our services. It is a different way to practice medicine, and we want to make sure that all of our staff know and have exactly what they need in order to provide the best care for our patients.

  • Why is it coming to LCH?
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    Why is it coming to LCH?

    It is so important that we can continue care with or patients despite our service limitations due to the pandemic. We can still provide care without adding any additional risk to our members or our staff. And, since Telehealth does eliminate barriers to care like transportation, we look forward to keeping Telehealth as an ongoing service at LCH.

  • What if I have COVID-19 symptoms?
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    What if I have COVID-19 symptoms?

    A Telehealth visit is a great place to start. Based on the Telehealth visit you have with the provider, we will refer you and help to coordinate next steps as needed.

  • How soon can I get a Telehealth appointment?
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    How soon can I get a Telehealth appointment?

    Same day/next day Telehealth appointments are available at LCH. Like our in-person model, we will have walk-in spaces available during our normal business hours.

  • Will my Telehealth doctor be my LCH provider?
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    Will my Telehealth doctor be my LCH provider?

    LCH Telehealth is being offered by LCH providers. It is our hope that your Telehealth provider will be your same provider at LCH. However, your provider may not be available at the time that you need the appointment. We will work together as a team to coordinate care for you.

  • Is there a cost associated with LCH Telehealth?
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    Is there a cost associated with LCH Telehealth?

    Telehealth is an option available at no extra cost, but the same fees apply as do with a normal face to face visit.

Here are examples of what LCH will typically do on Telehealth visits.

  1. Primary Care: Diabetes, high blood pressure, lab follow-up, medication follow-up, chronic care visits, nutrition appointments, certain acute visits.
  2. Pediatrics: Concerns about skin conditions or rashes, cold symptoms, conjunctivitis, vomiting/diarrhea/constipation, follow up asthma, mental health and ADHD, and minor injuries that we can visually evaluate through the Telehealth technology.
  3. Behavioral Health: All BHC visits can be seen via Telehealth, including medication follow-up, anxiety, and depression.
  4. Women’s Health: Irregular periods, heavy or prolonged bleeding, contraceptive counseling, infertility, pregnancy planning, menopause, some urinary symptoms and inflammation or infection (vaginitis).
  5. Dental Care: Mouth pain or swelling or broken teeth.
Cartoon image of patient and provider during a Telehealth appointment

Watch an overview about LCH Telehealth in English or Spanish.

Join us for a Telehealth visit.

Telehealth Requirements

The community is welcome to join LCH for virtual visits with our providers. It is our hope that you continue medical care with us beyond the Telehealth visit. We want to have an ongoing relationship with our patients in order to guide you to the best health care and resources available.

What do I need in order to have a Telehealth appointment?

  1. Access or data or string Wi-fi to connect to the internet.

  2. A device with a video camera, like a cell phone or web camera.

  3. A well-lit space in your home or workplace where you can talk privately without interruption.

  4. Your current medications list, paper and pen, and any notes that you would typically take with you to a doctor’s appointment.

As a new patient, our team will connect with you over the phone with the necessary screening questions and information prior to your Telehealth appointment.

photo of telehealth visit

You can also call us to cancel or reschedule. There is no check-in or registration.

About five minutes before your appointment time, you will receive a phone call from us to make sure that you are ready for the Telehealth appointment.

If we don’t connect within the first few minutes of the visit, LCH will call you back to address the connection issue.

image of cell phone

Watch our patient how-to video in English or Spanish.

Schedule a Telehealth visit today

610.444.7550

Cost

Telehealth is an option available at no extra cost, but the same fees apply as do with a normal face to face visit.

At LCH, we accept Medicaid, Medicare, and most private insurance for our Telehealth services. Insurance or no insurance, our Telehealth appointments are available to anyone who needs them. We evaluate everyone to determine eligibility for discounted services. Our sliding scale fees are based on your income and family size. We don’t turn anyone away due to inability to pay. The most important part is to provide care for our community! If you have concerns about the costs for any type of medical visits, please call us (610) 444-7550.

Insurance or no insurance, LCH will take care of you. We evaluate everyone to determine eligibility for discounted services. Our sliding scale fees are based on your income and family size. We don’t turn anyone away due to inability to pay.

Contact Us

610-444-7550