Social services and support all along the way
Juana has been attending LCH since she moved to the United States back in 2010 with her husband and daughter. She started visiting our medical site and got connected to the LCH Social Services Department.
Juana has received many different services at LCH to help coordinate the care of her daughter, who has special needs. Juana uses LCH transportation services, where an LCH staff person drives members to specialty medical appointments. Social Assistance has also helped Juana fill out an assortment of forms and connect her with agencies regarding housing and other needs.
She recalls the one moment when she moved to a new house, and she thought of Maria and Eduardo (LCH case workers) and how they had been following her story all along the way. She says, “I remember Maria would always check on me to make sure that I had everything I needed. Eduardo would always ask me how I was doing when he would take me to appointments. When I moved to my new apartment, they were so happy for me and they congratulated me. I’m very grateful for all of the services and care at LCH.”